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Legal

Last updated: June 23, 2026

This page contains HelixBridge's key legal policies and notices. Use the Legal navigation to jump directly to Terms of Service, Privacy Policy, Medical Disclaimer, or Cookie Policy.

Terms of Service

Last updated: June 23, 2026

Welcome to HelixBridge. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

HelixBridge provides healthcare navigation, information support, and appointment coordination services for patients seeking medical care in China.

2. User Responsibilities

You agree to provide accurate and complete information when submitting your case. You are responsible for ensuring that your use of our services complies with all applicable laws.

3. Payment and Refunds

Some services require payment. All fees are listed in USD or the currency indicated. Payments are non-refundable unless otherwise stated.

4. Limitation of Liability

HelixBridge is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or information provided.

5. Governing Law

These Terms shall be governed by the laws of Hong Kong SAR, without regard to its conflict of law principles.

6. Contact Us

If you have any questions about these Terms, please contact us at info@helixbridge.ai.

Privacy Policy

Last updated: June 23, 2026

HelixBridge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide to us, such as your name, email address, country, medical information, and any documents you upload when submitting a case.

2. How We Use Your Information

We use your information to provide and improve our services, communicate with you, and coordinate care navigation. We do not sell your personal information.

3. Information Sharing

We may share your information with trusted service providers who assist in operating our platform, such as hosting, analytics, and payment processing. All partners are required to protect your data.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

5. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

6. Contact Us

For any questions about this Privacy Policy, please contact us at info@helixbridge.ai.

Medical Disclaimer

Last updated: June 23, 2026

Please read this disclaimer carefully before using HelixBridge services.

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HelixBridge does not provide medical diagnosis, medical treatment, or medical advice. We are not a healthcare provider or medical institution.

1. No Medical Advice

All information provided by HelixBridge, including hospital and specialist recommendations, is for informational purposes only and should not be considered medical advice.

2. No Diagnosis or Treatment

HelixBridge does not diagnose, treat, cure, or prevent any disease or medical condition. Always consult qualified medical professionals for medical concerns.

3. Emergency

HelixBridge does not provide emergency services. If you are experiencing a medical emergency, please seek immediate medical attention.

4. Limitation of Liability

HelixBridge shall not be liable for any decisions made based on the information provided through our services.

5. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agreed to this disclaimer.